Last updated: 1 January 2026
These Terms and Conditions ("Terms") govern your use of the Omavilo website at omavilo.com, including access to product information, skincare consultations, subscription care, spa partnership enquiries, and any related premium skincare and beauty lab services provided by Omavilo ("Omavilo", "we", "our", "us"). By using our website or requesting our services, you agree to these Terms.
Omavilo is a premium skincare and beauty lab based in Seoul, offering clinical skincare formulations, personal routine guidance, subscription care, and professional product support for selected wellness and spa partners. Our products and consultations are designed to support everyday skincare routines, but they are not a substitute for medical diagnosis or treatment.
The content on this website is provided for general skincare and product information only. It should not be treated as medical advice, dermatological diagnosis, or a guarantee of individual results. Skin responses vary by person, product usage, routine consistency, environment, and existing skin condition.
You may not reproduce, distribute, copy, modify, or commercially exploit any website content, product descriptions, visuals, brand assets, or consultation materials without our prior written consent. Interactive features, including contact forms and consultation tools, are provided for enquiry and product guidance purposes only.
Personal consultations are intended to help clients choose suitable skincare products and build practical routines based on the information they provide. Recommendations may consider skin goals, sensitivities, product preferences, lifestyle, and current routine habits.
Consultation guidance does not replace advice from a dermatologist, doctor, pharmacist, or qualified healthcare professional. If you have a diagnosed skin condition, active irritation, allergies, pregnancy-related concerns, or are using prescription treatments, you should seek professional medical advice before introducing new products.
Product prices, consultation fees, subscription costs, and partnership pricing are displayed or quoted before purchase or engagement. Prices may vary by product selection, package type, location, delivery requirements, and any additional services requested.
Payments must be completed through the approved payment methods available on the website or stated in your invoice. Orders or services may be delayed, paused, or cancelled if payment is incomplete, declined, or suspected to be fraudulent.
Subscription Care plans provide scheduled replenishment of selected skincare products. Delivery frequency, product selection, and pricing depend on the plan chosen. You are responsible for reviewing your subscription details before confirming enrolment.
You may request changes, pauses, or cancellations according to the subscription terms presented at sign-up. Changes should be made before the next billing or dispatch date. Products already processed for shipment may not be eligible for cancellation.
Due to hygiene and safety considerations, opened or used skincare products may not be eligible for return unless faulty, damaged, or incorrectly supplied. Unopened returns may be accepted where permitted by applicable consumer law and our published returns process.
Customers are responsible for reviewing product ingredients and patch testing when appropriate. Omavilo is not responsible for reactions caused by undisclosed allergies, misuse, combining products against guidance, or failure to follow usage instructions.
All Omavilo brand names, logos, product names, formulation concepts, website content, photography, text, consultation materials, packaging designs, and visual assets remain the intellectual property of Omavilo or its licensors. No rights are transferred except for personal, non-commercial use of the website and purchased products.
To the fullest extent permitted by law, Omavilo is not liable for indirect, incidental, consequential, or punitive damages arising from website use, product selection, consultation guidance, delayed delivery, or individual skin response. Our liability for any product or service is limited to the amount paid for that product or service, except where mandatory law provides otherwise.
Website content is provided "as is" without warranties of uninterrupted access, error-free operation, or guaranteed product availability. We may update, remove, or change website content at any time.
Omavilo shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, shipping disruption, supplier delays, pandemics, cyber incidents, government restrictions, strikes, or infrastructure failures.
These Terms are governed by the applicable laws of the jurisdiction in which Omavilo operates, subject to any mandatory consumer protection rules that may apply in your location. Any disputes should first be raised with us directly so we can attempt to resolve the matter in good faith.
We may update these Terms periodically to reflect changes in our products, services, website features, subscription models, or legal requirements. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.
For questions about these Terms, contact [email protected] or Omavilo, Gangnam-daero 412, Seoul.